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RETURNS

You may return new, unopened and unworn items within 30 days of dispatch date for exchange. 

Exchanges:

Return Postage is the purchasers responsibility. There is no exchange or refund on sale items.

Unfortunately we can not 'Hold Items" so if you would like to swap size or style, you will have to purchase it or wait until we receive your item for exchange.

Postage costs for exchanged item will be deducted from the refund when the item is received by us.

Some Items, such as swimwear, can not be exchanged due to Hygiene laws.

Refunds:

If you have received an incorrect or faulty item, we will happily provide a full refund.

Faulty goods will require an inspection process before refund so please be patient as we endeavour to rectify any situation for you as soon as possible. Unfortunately we can not provide any Refunds after 30 days for used items.

You should expect to receive your refund within 7 days, however, in many cases you will receive a refund quicker. Please allow some time for your financial institutions to process the refund.

Process:

If you need to return an item, simply email us at support@anchorchief.com and quote your order number and reason for exchange. Additionally, you can contact us on (+61) 2 66875908.

Return Shipping Address:

5, 80-84 Ballina St

Lennox Head, NSW 2478

We recommended using a tracked postal service.

All Trade is undertaken in accordance with the State Regulatory Body:

http://www.fairtrading.nsw.gov.au/

 

Thank you

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